Providers of ERP and inventory management solutions, as well as managed IT services

Products and Services

The company offers a wide-ranging portfolio of IT, ERP, and software services for small and medium-sized businesses. The focus is on providing long-term support to business customers and on combining standard solutions with custom-developed applications.

IT Infrastructure and System Support

The scope of services includes the planning, installation, and support of IT infrastructures. This specifically includes desktop PCs and laptops, servers, networks, peripheral devices, and virtual systems.

Customers receive support both for the new installation and modernization of their IT infrastructure and for day-to-day operations. In addition, we provide regular maintenance and support services as well as monitoring of the managed systems.

IT Security and Data Backup

Another service area encompasses securing the IT infrastructure. This includes, among other things, firewall and security solutions, virus and malware protection, patch management, system monitoring, as well as concepts and solutions for data backup and recovery.

Through monitoring and ongoing system oversight, technical problems and potential disruptions can be identified and addressed early on.

ERP and Inventory Management Systems

A key area of business is the consulting, implementation, customization, and support of ERP and inventory management systems.

The company has particular expertise in the area of microtech büro+, where it has built up extensive know-how over many years. The systems are set up and supported according to the specific requirements of each client.

Among other things, the following business areas are covered:

• Inventory management and order processing
• Purchasing and sales
• Warehousing and logistics
• Financial accounting
• Payroll
• Production and manufacturing
• E-commerce and online retail
• Custom business processes

Custom software development

In addition to supporting existing standard software, the company develops custom software solutions tailored to specific customer requirements.

These include proprietary applications, extensions, and customer-specific functions that complement existing systems or automate specific business processes.

A particular focus is on the development of interfaces between different software solutions. This allows, for example, ERP systems, online stores, external databases, or other enterprise applications to be connected to one another, enabling the automated exchange of data.

E-commerce and System Integrations

The company also implements integrations between merchandise management and ERP systems and external platforms or online stores. The goal is to automate data transfers and business processes to the greatest extent possible.

This includes, for example, the transfer of products, prices, orders, customer data, and inventory data between different systems.

Telephony and Communication

In addition, the company offers solutions for modern business communication. These include telephone systems, VoIP and cloud telephony, as well as the setup and maintenance of the corresponding technical infrastructure.

IT Services and Support

An essential component of the business model is ongoing customer support. This includes technical support, error analysis and troubleshooting, maintenance, updates, system monitoring, and consulting on technical and organizational changes.

Services are provided both under ongoing support agreements and on a project-by-project basis.

Summary of the Service Portfolio

The company thus covers a broad range of business IT—from traditional IT infrastructure and its ongoing support, through IT security and communications, to ERP systems, custom software development, and the integration of various business applications.

The combination of many years of IT experience, ERP specialization, and in-house development expertise enables the company to support customers even with more complex and custom-developed IT and business processes.

The customer base consists primarily of small and medium-sized businesses from a variety of industries. Customers use the services offered both for their day-to-day IT infrastructure and for commercial, organizational, and industry-specific business processes.

A significant portion of our client relationships has existed for many years. Through ongoing support, we build long-term business relationships that are not limited solely to individual projects or the sale of hardware and software.

Many clients utilize multiple service areas simultaneously. These include, for example, support for IT infrastructure, servers, and workstations; IT security; data backup; ERP and inventory management systems; as well as custom software solutions and interfaces. This results in close integration into the technical—and in some cases, commercial—processes of the respective companies.

A particular focus of our client base is on companies that use microtech büro+ and require consulting, technical support, customizations, interfaces, or custom extensions for these solutions. Thanks to many years of specialization, the company has developed strong customer relationships and extensive customer-specific expertise in this area.

Customers come from various industries and business sectors. As a result, there is no exclusive dependence on a single industry. The companies we serve vary in size and requirements, ranging from smaller businesses to medium-sized enterprises with more extensive IT and ERP structures.

In addition to ongoing maintenance and support services, revenue is generated through new installations, expansions, modernizations, ERP projects, software development, as well as customizations and interfaces.

Overall, the customer base is geared toward long-term partnerships and recurring services. This provides the buyer with the opportunity to continue existing customer relationships and further expand the existing service portfolio with current customers.

For confidentiality reasons, no specific customer names are mentioned in this public company presentation. Detailed information on the customer base, revenue distribution, and key customer relationships can be provided later in the course of a structured sales process, subject to the relevant confidentiality agreements.

The company operates in the market for ERP and merchandise management solutions, as well as IT and managed services. The market is characterized in particular by the ongoing digitization of business processes and the growing demand for efficient and integrated IT solutions.

Companies are increasingly investing in the modernization of their IT infrastructure, cloud-based applications, the automation of business processes, IT security, and the ongoing support and protection of their systems. At the same time, there is a growing need for specialized service providers who implement software solutions, adapt them to individual requirements, integrate different systems, and provide ongoing support.

Another key market segment is the integration of ERP systems with other business applications, such as e-commerce, logistics, or industry-specific solutions. Medium-sized companies, in particular, often have legacy IT structures that require customizations and interface solutions.

The company has many years of experience in the ERP field, particularly with microtech büro+, and has simultaneously expanded its service portfolio to include ongoing IT and managed services. As a result, the company operates in several interconnected market segments and can offer both project-based services and long-term support services.

The ongoing digitization of medium-sized companies, the increasing need for IT security and automation, and the growing importance of integrated business processes constitute key factors shaping future market development.

The company operates in a competitive environment comprising ERP partners and IT system integrators, specialized providers of inventory management and ERP solutions, and independent managed service providers.

Competitors vary depending on the service area. In the area of IT support, these include, in particular, regional and national IT system integrators and managed service providers. In the ERP sector, the company competes with specialized ERP consultants and system partners. For custom software solutions and interfaces, there are additional competitive relationships with software developers and specialized integration providers.

Indirect competitors include standardized cloud and SaaS solutions, as well as customers’ internal IT organizations staffed by their own employees and departments. For small and medium-sized enterprises in particular, the decision between outsourcing IT support and building in-house IT resources also represents an alternative.

A key component of the company’s positioning is its many years of experience in the ERP field—particularly with an established German ERP system—as well as the integration of ERP consulting and support with IT infrastructure and managed services. In addition, the company has experience in developing custom software solutions and interfaces.

Long-standing customer relationships and the knowledge of customers’ individual IT and business processes built up over the years are further factors contributing to customer loyalty. Changing IT or ERP service providers can also involve significant technical and organizational transition efforts, particularly when customizations, interfaces, and established system structures are integral parts of the existing solution.